# Use a custom domain

> Add your own subdomain, connect it with a CNAME record and use it as the address of a campaign's design generator.

Source: https://bluepic.io/help/campaigns/custom-domains  
Language: en  
Category: campaigns  
Last updated: 2026-10-22

Under **Assets** in Studio, you add your own domain. Users then reach your campaign's design generator at your own web address, for example `brand.example.com/summer`, instead of `template.bluepic.io`. Custom domains are an Enterprise feature.

This takes three steps:

1. Add the domain under **Assets** in Studio.
2. Create the CNAME record at your DNS provider.
3. Choose the domain in your campaign's **Share** step.


## Add the domain

1. Click **Assets** in the Studio navigation, then **Domains**. The **Custom Domains** page opens.

   > **You see CNAME / Custom Domain is only available for enterprise plan instead of Add a custom domain?** Custom domains are not enabled for your account. They are part of the Enterprise plan. Click **Contact us** to write us an email.

   ![Assets menu with Domains highlighted.](https://imagedelivery.net/mudX-CmAqIANL8bxoNCToA/help/KB-custom-domains-02/public){width="343"}

2. Click **Add a custom domain**. A popup opens.
3. Type a subdomain you own, for example `brand.example.com` or `www.example.com`.

   > **You can't click Add?** A root domain such as `example.com` doesn't work, because it can't have a CNAME record. Use a subdomain. If it has to be the root domain, its name servers would have to move to Bluepic. Click **contact us** in the popup for that.

4. Click **Add**. The domain is now in the list with the status **pending**.

## Create the CNAME record

You create the CNAME record at the provider that manages your domain. It connects your domain to Bluepic.

1. Click your domain in the list. A popup with the message "Your domain is pending verification." opens. The values for your record are under **CNAME setup**.

   ![Popup of the example domain design.example.com with the message “Your domain is pending verification.”, below it CNAME setup; Name (design) and Target (template.bluepic.io) with their Copy buttons are highlighted.](https://imagedelivery.net/mudX-CmAqIANL8bxoNCToA/help/KB-custom-domains-03/public?v=98630caf){width="894"}

2. Open the DNS settings of your DNS provider in a new browser tab and create a new CNAME record.
3. Enter the values of **Name** and **Target** from the popup there. **Copy** next to each field copies its value.
4. Save the record at your DNS provider. From now on, Bluepic checks it automatically about every 5 minutes. You don't need to click anything for that.
5. Look at your domain's status later in Studio under **Assets** → **Domains**. When it says **active**, the domain is ready. You don't need to set up a certificate.

   > **The domain stays pending?** DNS changes can take up to 24 hours to reach everywhere. Check that Name and Target are entered exactly as in the popup. Some DNS providers need a dot at the end of the target: `template.bluepic.io.`

## Use the domain for a campaign

In your campaign's **Share** step, you set the address where its design generator can be reached.

1. Click the **Share** step at the top of your campaign.
2. Click **Edit URL**. A dropdown menu with the domain appears on the left, the address after the slash next to it.

   > **The domain dropdown is greyed out?** If its tooltip says "Custom domains are an Enterprise feature.", custom domains are not enabled for your account. Contact us. If it says "Add a custom domain in the domain settings to use it here.", you haven't added a domain yet.

   ![Edit URL with the domain dropdown greyed out and the tooltip Custom domains are an Enterprise feature.](https://imagedelivery.net/mudX-CmAqIANL8bxoNCToA/help/KB-custom-domains-01/public){width="1160"}

3. Choose your domain in the dropdown menu. Only use a domain with the status **active**.
4. Type a different address after the slash if you want. It already shows the previous address or the campaign's name.

   > **You see This URL is already taken?** Another campaign already uses this address. Choose a different one.

5. Click **Save**. The campaign can now be reached on your domain.
6. Open the new link in a new browser tab and check that the design generator appears.

> **Caution:** Old addresses don't redirect. If the campaign had its own address or a different domain before, links using it stop working. Only the address with the campaign's number on `template.bluepic.io` keeps working. So update your embeds and messages when you change the address of a campaign you have already shared.

## Related articles

- [Create a campaign: share several templates in one design generator](https://bluepic.io/help/campaigns/create-campaign)
- [Publish a template link: share your design generator](https://bluepic.io/help/template-management/share-template-link)
- [Create a widget campaign: embed the design generator in your website](https://bluepic.io/help/campaigns/widget-campaigns)