[{"data":1,"prerenderedAt":375},["ShallowReactive",2],{"help-article-\u002Fhelp\u002Fcampaigns\u002Fcustom-domains":3},{"id":4,"title":5,"body":6,"category":351,"description":352,"extension":353,"keywords":354,"meta":365,"navigation":366,"order":367,"path":368,"published":369,"rawbody":370,"seo":371,"stem":372,"updated":373,"__hash__":374},"help\u002Fhelp\u002Fcampaigns\u002Fcustom-domains.md","Use a custom domain",{"type":7,"value":8,"toc":344},"minimark",[9,32,35,55,60,152,156,159,232,236,245,310,319],[10,11,12,13,17,18,22,23,27,28,31],"p",{},"Under ",[14,15,16],"strong",{},"Assets"," in Studio, you add your own domain. Users then reach your campaign's ",[19,20,21],"place",{},"design generator"," at your own web address, for example ",[24,25,26],"code",{},"brand.example.com\u002Fsummer",", instead of ",[24,29,30],{},"template.bluepic.io",". Custom domains are an Enterprise feature.",[10,33,34],{},"This takes three steps:",[36,37,38,45,48],"ol",{},[39,40,41,42,44],"li",{},"Add the domain under ",[14,43,16],{}," in Studio.",[39,46,47],{},"Create the CNAME record at your DNS provider.",[39,49,50,51,54],{},"Choose the domain in your campaign's ",[14,52,53],{},"Share"," step.",[56,57,59],"h2",{"id":58},"add-the-domain","Add the domain",[36,61,62,102,110,141],{},[39,63,64,68,69,71,72,75,76,79,80,93,96],{},[65,66,67],"click",{},"Click"," ",[14,70,16],{}," in the Studio navigation, then ",[14,73,74],{},"Domains",". The ",[14,77,78],{},"Custom Domains"," page opens.",[81,82,84],"trouble",{"symptom":83},"You see CNAME \u002F Custom Domain is only available for enterprise plan instead of Add a custom domain?",[10,85,86,87,68,89,92],{},"Custom domains are not enabled for your account. They are part of the Enterprise plan. ",[65,88,67],{},[14,90,91],{},"Contact us"," to write us an email.",[94,95],"br",{},[97,98],"img",{"alt":99,"src":100,"width":101},"Assets menu with Domains highlighted.","https:\u002F\u002Fimagedelivery.net\u002FmudX-CmAqIANL8bxoNCToA\u002Fhelp\u002FKB-custom-domains-02\u002Fpublic",343,[39,103,104,68,106,109],{},[65,105,67],{},[14,107,108],{},"Add a custom domain",". A popup opens.",[39,111,112,116,117,120,121,124,125],{},[113,114,115],"type",{},"Type"," a subdomain you own, for example ",[24,118,119],{},"brand.example.com"," or ",[24,122,123],{},"www.example.com",".",[81,126,128],{"symptom":127},"You can't click Add?",[10,129,130,131,134,135,68,137,140],{},"A root domain such as ",[24,132,133],{},"example.com"," doesn't work, because it can't have a CNAME record. Use a subdomain. If it has to be the root domain, its name servers would have to move to Bluepic. ",[65,136,67],{},[14,138,139],{},"contact us"," in the popup for that.",[39,142,143,68,145,148,149,124],{},[65,144,67],{},[14,146,147],{},"Add",". The domain is now in the list with the status ",[14,150,151],{},"pending",[56,153,155],{"id":154},"create-the-cname-record","Create the CNAME record",[10,157,158],{},"You create the CNAME record at the provider that manages your domain. It connects your domain to Bluepic.",[36,160,161,176,182,200,206],{},[39,162,163,165,166,124,169,171],{},[65,164,67],{}," your domain in the list. A popup with the message \"Your domain is pending verification.\" opens. The values for your record are under ",[14,167,168],{},"CNAME setup",[94,170],{},[97,172],{"alt":173,"src":174,"width":175},"Popup of the example domain design.example.com with the message “Your domain is pending verification.”, below it CNAME setup; Name (design) and Target (template.bluepic.io) with their Copy buttons are highlighted.","https:\u002F\u002Fimagedelivery.net\u002FmudX-CmAqIANL8bxoNCToA\u002Fhelp\u002FKB-custom-domains-03\u002Fpublic?v=98630caf",894,[39,177,178,181],{},[65,179,180],{},"Open"," the DNS settings of your DNS provider in a new browser tab and create a new CNAME record.",[39,183,184,187,188,191,192,195,196,199],{},[113,185,186],{},"Enter"," the values of ",[14,189,190],{},"Name"," and ",[14,193,194],{},"Target"," from the popup there. ",[14,197,198],{},"Copy"," next to each field copies its value.",[39,201,202,205],{},[65,203,204],{},"Save"," the record at your DNS provider. From now on, Bluepic checks it automatically about every 5 minutes. You don't need to click anything for that.",[39,207,208,212,213,215,216,218,219,222,223],{},[209,210,211],"look",{},"Look"," at your domain's status later in Studio under ",[14,214,16],{}," → ",[14,217,74],{},". When it says ",[14,220,221],{},"active",", the domain is ready. You don't need to set up a certificate.",[81,224,226],{"symptom":225},"The domain stays pending?",[10,227,228,229],{},"DNS changes can take up to 24 hours to reach everywhere. Check that Name and Target are entered exactly as in the popup. Some DNS providers need a dot at the end of the target: ",[24,230,231],{},"template.bluepic.io.",[56,233,235],{"id":234},"use-the-domain-for-a-campaign","Use the domain for a campaign",[10,237,238,239,241,242,244],{},"In your campaign's ",[14,240,53],{}," step, you set the address where its ",[19,243,21],{}," can be reached.",[36,246,247,255,276,284,295,302],{},[39,248,249,251,252,254],{},[65,250,67],{}," the ",[14,253,53],{}," step at the top of your campaign.",[39,256,257,68,259,262,263,269,271],{},[65,258,67],{},[14,260,261],{},"Edit URL",". A dropdown menu with the domain appears on the left, the address after the slash next to it.",[81,264,266],{"symptom":265},"The domain dropdown is greyed out?",[10,267,268],{},"If its tooltip says \"Custom domains are an Enterprise feature.\", custom domains are not enabled for your account. Contact us. If it says \"Add a custom domain in the domain settings to use it here.\", you haven't added a domain yet.",[94,270],{},[97,272],{"alt":273,"src":274,"width":275},"Edit URL with the domain dropdown greyed out and the tooltip Custom domains are an Enterprise feature.","https:\u002F\u002Fimagedelivery.net\u002FmudX-CmAqIANL8bxoNCToA\u002Fhelp\u002FKB-custom-domains-01\u002Fpublic",1160,[39,277,278,281,282,124],{},[65,279,280],{},"Choose"," your domain in the dropdown menu. Only use a domain with the status ",[14,283,221],{},[39,285,286,288,289],{},[113,287,115],{}," a different address after the slash if you want. It already shows the previous address or the campaign's name.",[81,290,292],{"symptom":291},"You see This URL is already taken?",[10,293,294],{},"Another campaign already uses this address. Choose a different one.",[39,296,297,68,299,301],{},[65,298,67],{},[14,300,204],{},". The campaign can now be reached on your domain.",[39,303,304,306,307,309],{},[65,305,180],{}," the new link in a new browser tab and check that the ",[19,308,21],{}," appears.",[311,312,313],"warning",{},[10,314,315,316,318],{},"Old addresses don't redirect. If the campaign had its own address or a different domain before, links using it stop working. Only the address with the campaign's number on ",[24,317,30],{}," keeps working. So update your embeds and messages when you change the address of a campaign you have already shared.",[320,321,322],"related",{},[323,324,325,332,338],"ul",{},[39,326,327],{},[328,329,331],"a",{"href":330},"\u002Fhelp\u002Fcampaigns\u002Fcreate-campaign","Create a campaign: share several templates in one design generator",[39,333,334],{},[328,335,337],{"href":336},"\u002Fhelp\u002Ftemplate-management\u002Fshare-template-link","Publish a template link: share your design generator",[39,339,340],{},[328,341,343],{"href":342},"\u002Fhelp\u002Fcampaigns\u002Fwidget-campaigns","Create a widget campaign: embed the design generator in your website",{"title":345,"searchDepth":346,"depth":346,"links":347},"",2,[348,349,350],{"id":58,"depth":346,"text":59},{"id":154,"depth":346,"text":155},{"id":234,"depth":346,"text":235},"campaigns","Add your own subdomain, connect it with a CNAME record and use it as the address of a campaign's design generator.","md",[355,74,356,357,358,359,360,78,108,361,362,363,261,364],"domain","CNAME","DNS","HTTPS","Enterprise","custom domain","subdomain","apex domain","root domain","pending verification",{},true,80,"\u002Fhelp\u002Fcampaigns\u002Fcustom-domains","2026-09-17","---\ntitle: \"Use a custom domain\"\ndescription: \"Add your own subdomain, connect it with a CNAME record and use it as the address of a campaign's design generator.\"\ncategory: campaigns\norder: 80\nkeywords: [\"domain\", \"Domains\", \"CNAME\", \"DNS\", \"HTTPS\", \"Enterprise\", \"custom domain\", \"Custom Domains\", \"Add a custom domain\", \"subdomain\", \"apex domain\", \"root domain\", \"Edit URL\", \"pending verification\"]\n---\n\nUnder **Assets** in Studio, you add your own domain. Users then reach your campaign's :place[design generator] at your own web address, for example `brand.example.com\u002Fsummer`, instead of `template.bluepic.io`. Custom domains are an Enterprise feature.\n\nThis takes three steps:\n\n1. Add the domain under **Assets** in Studio.\n2. Create the CNAME record at your DNS provider.\n3. Choose the domain in your campaign's **Share** step.\n\n\n## Add the domain\n\n1. :click[Click] **Assets** in the Studio navigation, then **Domains**. The **Custom Domains** page opens.\n\n   ::trouble{symptom=\"You see CNAME \u002F Custom Domain is only available for enterprise plan instead of Add a custom domain?\"}\n   Custom domains are not enabled for your account. They are part of the Enterprise plan. :click[Click] **Contact us** to write us an email.\n   ::\n\n   ![Assets menu with Domains highlighted.](https:\u002F\u002Fimagedelivery.net\u002FmudX-CmAqIANL8bxoNCToA\u002Fhelp\u002FKB-custom-domains-02\u002Fpublic){width=\"343\"}\n\n2. :click[Click] **Add a custom domain**. A popup opens.\n3. :type[Type] a subdomain you own, for example `brand.example.com` or `www.example.com`.\n\n   ::trouble{symptom=\"You can't click Add?\"}\n   A root domain such as `example.com` doesn't work, because it can't have a CNAME record. Use a subdomain. If it has to be the root domain, its name servers would have to move to Bluepic. :click[Click] **contact us** in the popup for that.\n   ::\n\n4. :click[Click] **Add**. The domain is now in the list with the status **pending**.\n\n## Create the CNAME record\n\nYou create the CNAME record at the provider that manages your domain. It connects your domain to Bluepic.\n\n1. :click[Click] your domain in the list. A popup with the message \"Your domain is pending verification.\" opens. The values for your record are under **CNAME setup**.\n\n   ![Popup of the example domain design.example.com with the message “Your domain is pending verification.”, below it CNAME setup; Name (design) and Target (template.bluepic.io) with their Copy buttons are highlighted.](https:\u002F\u002Fimagedelivery.net\u002FmudX-CmAqIANL8bxoNCToA\u002Fhelp\u002FKB-custom-domains-03\u002Fpublic?v=98630caf){width=\"894\"}\n\n2. :click[Open] the DNS settings of your DNS provider in a new browser tab and create a new CNAME record.\n3. :type[Enter] the values of **Name** and **Target** from the popup there. **Copy** next to each field copies its value.\n4. :click[Save] the record at your DNS provider. From now on, Bluepic checks it automatically about every 5 minutes. You don't need to click anything for that.\n5. :look[Look] at your domain's status later in Studio under **Assets** → **Domains**. When it says **active**, the domain is ready. You don't need to set up a certificate.\n\n   ::trouble{symptom=\"The domain stays pending?\"}\n   DNS changes can take up to 24 hours to reach everywhere. Check that Name and Target are entered exactly as in the popup. Some DNS providers need a dot at the end of the target: `template.bluepic.io.`\n   ::\n\n## Use the domain for a campaign\n\nIn your campaign's **Share** step, you set the address where its :place[design generator] can be reached.\n\n1. :click[Click] the **Share** step at the top of your campaign.\n2. :click[Click] **Edit URL**. A dropdown menu with the domain appears on the left, the address after the slash next to it.\n\n   ::trouble{symptom=\"The domain dropdown is greyed out?\"}\n   If its tooltip says \"Custom domains are an Enterprise feature.\", custom domains are not enabled for your account. Contact us. If it says \"Add a custom domain in the domain settings to use it here.\", you haven't added a domain yet.\n   ::\n\n   ![Edit URL with the domain dropdown greyed out and the tooltip Custom domains are an Enterprise feature.](https:\u002F\u002Fimagedelivery.net\u002FmudX-CmAqIANL8bxoNCToA\u002Fhelp\u002FKB-custom-domains-01\u002Fpublic){width=\"1160\"}\n\n3. :click[Choose] your domain in the dropdown menu. Only use a domain with the status **active**.\n4. :type[Type] a different address after the slash if you want. It already shows the previous address or the campaign's name.\n\n   ::trouble{symptom=\"You see This URL is already taken?\"}\n   Another campaign already uses this address. Choose a different one.\n   ::\n\n5. :click[Click] **Save**. The campaign can now be reached on your domain.\n6. :click[Open] the new link in a new browser tab and check that the :place[design generator] appears.\n\n::warning\nOld addresses don't redirect. If the campaign had its own address or a different domain before, links using it stop working. Only the address with the campaign's number on `template.bluepic.io` keeps working. So update your embeds and messages when you change the address of a campaign you have already shared.\n::\n\n::related\n- [Create a campaign: share several templates in one design generator](\u002Fhelp\u002Fcampaigns\u002Fcreate-campaign)\n- [Publish a template link: share your design generator](\u002Fhelp\u002Ftemplate-management\u002Fshare-template-link)\n- [Create a widget campaign: embed the design generator in your website](\u002Fhelp\u002Fcampaigns\u002Fwidget-campaigns)\n::\n",{"title":5,"description":352},"help\u002Fcampaigns\u002Fcustom-domains","2026-10-22","yMPKciBPFOjL-hOzpH2DtOf1yNWgEkZK3LcwhnbdjzY",1792680561821]