Manage billing: change your plan, add credits and capacity

Under Settings > Billing you manage your plan: you upgrade to Pro, add credits and capacity, find your invoices and cancel. Without a team you always see this page. In a team, only the owner and the admins see it.

You only need the steps that fit your plan:

1. Open Billing in the settings.
2. Upgrade from Free to Pro.
3. Add credits and capacity on Pro.
4. Redeem a discount code.
5. View your invoices and change your payment details.
6. Cancel Pro.

Open Billing

1. Click the gear at the top right. This is Settings. The settings open.
2. Click Billing on the left. At the top you see your plan and your usage, below it the plans Free, Pro and Enterprise.
   Billing is missing on the left?

   In a team, only the owner and the admins can open Billing. You find your team's usage under Team. Ask an admin for changes to the plan.

   
   

Upgrade to Pro

1. Click Purchase on the Pro card. The Stripe payment page opens.
2. Enter your payment details on the payment page. You can also enter a discount code there.
3. Click the pay button on the payment page. You return to Billing. Your plan is now Pro.

Pro comes with a team, and you are its owner. Your templates, assets and campaigns belong to the team from now on. How to invite team members is explained in Manage your team: invite team members, assign roles, remove members.

For Enterprise, click Contact us on the Enterprise card. A page opens where you book an appointment with Bluepic.

Add credits and capacity

On Pro, the owner and the admins add credits, team members, a higher template limit and more stored assets one by one.

1. Click Add credits, Add team members, Add templates or Add stored assets on the matching tile. The Adjust plan popup opens. The amount you chose is already raised by one step.
   The buttons for adding capacity are missing?

   Adding capacity only works on Pro and only for the owner and the admins. On Free, upgrade to Pro first. On Enterprise, your account manager handles extra capacity.

2. Enter the total amount you want under Credits / year, Team members, Templates or Stored assets. You can't go below what Pro includes.
3. Look at the bottom of the popup to see what you pay today.
4. Click Confirm and pay with the amount. The new amounts apply right away. The invoice then appears under Invoices.

What the add-ons cost:

For the template limit, every canvas counts separately: a template with three canvases counts like three templates.

For team members, templates and assets you only pay for the time left until your plan renews. Credits are always charged in full, because they apply to the whole current period. Everything you add stays part of your plan and renews with it.

Redeem a discount code

On Pro you redeem a discount code together with a purchase in the Adjust plan popup. When you upgrade to Pro, you enter it on the Stripe payment page.

1. Click Add credits or another add button on a tile. The Adjust plan popup opens.
2. Enter your code under Discount code.
   The Discount code field is missing?

   Your plan already has a discount, and only one can apply at a time. The popup then shows which discount applies.

3. Click Apply. The popup shows how many percent the code takes off and what it covers.
   The message This discount code is not valid appears?

   The code is misspelled, expired or belongs to another account. Codes for a first purchase only work when you upgrade to Pro. In that case the message reads "This discount code is only valid for a first purchase."

4. Click Confirm and pay with the amount. The discount applies to this purchase and to every renewal while the code runs.

View invoices and change payment details

1. Look under Invoices at the bottom of the page. Your invoices are listed there with date, status and amount.
2. Click the arrow icon at the right of an invoice row. The invoice opens at Stripe.
3. Click Manage via Stripe at the top right to change your payment details. The Stripe customer portal opens.

Manage via Stripe is only available on Pro.

Cancel Pro

1. Click Downgrade to Free on the Free card. A popup shows the date until which Pro keeps running.
2. Click Downgrade. Pro no longer renews. The card now shows Downgrade scheduled.

Pro keeps working normally until that date, and nothing more is charged. After that, your team gets the Free limits. Cancel subscription next to the renewal date does the same.

What the plans include

What happens when credits run out is explained in Credits: what exports cost.